Frontline provides valuable analytics to our customers that allow them to optimize their service and training procedures.
optimize your operations
Frontline customers can track and evaluate their service teams and their individual sessions. Service managers now have insight into the bottlenecks and procedure steps their team members have the most difficulty with. Using our dashboard analytics give a broad view of the teams progress as well as an in-depth look at their opportunities to improve and choke-points.
Having airtight statistics on your service team allows you to plan accordingly when your customers are in a time crunch. Determine who on your team standsout for their accuracy, consistency and time efficiency. The use your best performing technician for your most important customers.
Service managers can course-correct with the valuable statistics Frontline Anlytics provides. Know where the choke-points are and which steps are time intensive leads to better management of team members and mentorship. No more 'black holes' for service managers. Frontline Analytics gives never-before seen data points to managers.
Analyze and monitor technician performance. Go back and see case studies, record training sessions and rank the best and worst of every service provided. Usage history and statistics with advance hotspots make selective improvements and optimizing team easy.
Frontline Analytics are recorded from a host of devices and operating systems.
2. Mobile & tablet devices
3. Web browsers
4. Augmented Reality based head-worn displays
Knowledge trancends space