Frontline Analytics

Use Frontline Analytics to optimize your processes and procedures

About Frontline Analytics

Frontline Analytics
Fusion provides valuable anlytics to our customers allowing them to :
-- Track individual team members progress
-- Track each procedure and gain valuable insights
-- Follow projects with global view of activity and key metrics including:
-- --- Frequency of procedure
-- --- Duration of procedure
-- --- Number of steps in procedure
-- --- Technician inputs during procedure

FEATURES

Advanced Analytics

Analyze and monitor technician performance. Go back and see case studies, record training sessions and rank the best and worst of every service provided. Usage history and statistics with advance hotspots make selective improvements and optimizing team easy.

Answer Important Questions

Learn answers to questions most service managers have about their technicians:
-- Which procedures do technicians struggle with the most?
-- How often do technicians benefit from initiating an AR support session with a domain expert?
-- Where can procedures be made more clear to help improve rate of task resolution?

Optimize your Processes

Improve task resolution rate from service and support data:
-- Time each step in a session
-- GPS Location
-- Track of user inputs inlcuding comments and images from on site visits

Cross platform

FrontlineAR allows service engineers and operators to access visual instruction and live guidance – 24 hours a day from anywhere and on any platform inlcuding:

1. Laptop/PCs
2. Mobile & tablet devices
3. Web browsers
4. Augmented Reality Heads Up Displays & Smart Glasses

Devices

Smartphones & tablet
Connect remote experts from the office to field service representative who are always equiped with mobile phones or tablets.
head mounted displays
To optimize field service work, using AR/VR head mounted display systems like smartglasses or visors is game changing.
DESKTOP/LAPTOP
Remote experts use laptop or desktop computers to annotate in real-time instructions to help their field representatives.
Knowledge trancends space

Fusion Modules

Procedure.io

Drag & drop procedure creation tool that allows users from any department to create procedures, checklists, safety inspection within minutes.

Virtual Training

Use digital twinning to train employees across departments from engineering to marketing.

frontline AR

Allows workers in the field to work in real-time with remote experts using AR annotations.